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Privacy & Policy

1. Introduction

Welcome to Hotel Nirvana Mussoorie
We are committed to protecting your privacy and ensuring your trust when you stay with us or interact with us. This Privacy Policy outlines how we collect, use, and safeguard your personal information, applicable to all guests and inquiries related to hotel services offered at Hotel Nirvana Mussoorie.

2. INFORMATION WE COLLECT

When you book a stay, visit, or communicate with us, we may collect the following information:

  • Personal Information: Name, contact number, email address, postal address, and ID proof (as per government regulations).

  • Booking Details: Room type, number of guests, check-in/check-out dates, preferences, and any special requests.

  • Payment Information: Transaction details, payment method (processed securely via third-party providers; we do not store card or UPI information).

  • Device & Usage Data: When using our website or communicating online, we may collect your IP address, browser type, device type, and browsing patterns via cookies or analytics.

3. HOW WE USE YOUR INFORMATION

We use your information to:

    • Process bookings and payments securely.

    • Communicate reservation details, confirmations, and respond to inquiries.

    • Provide a comfortable and personalized guest experience.

    • Improve our hospitality services and amenities.

    • Send updates or promotional offers (only with your consent).

    • Comply with legal and regulatory requirements, including guest identity verification.

4. Data Sharing

We do not sell or rent your personal information. We may share it with:

  • Hotel staff and management to serve your reservation and hospitality needs.

  • Third-party service providers (e.g., booking engines, payment processors, or IT support) under confidentiality agreements.

  • Government authorities, if required by law, for guest verification or security checks.

5. COOKIES AND TRACKING

Our website may use cookies or similar technologies to:

  • Improve user experience.

  • Track browsing behavior for site optimization.

  • Enable specific website functionalities.
    You can manage your cookie preferences through your browser settings.

6. DATA SECURITY

We implement appropriate technical and organizational safeguards to protect your data from unauthorized access, alteration, or disclosure. However, no system can be 100% secure.

7. YOUR RIGHTS

You have the right to:

  • Access or correct your personal information held by us.

  • Request deletion of your data (subject to legal or regulatory obligations).

  • Opt-out of marketing or promotional communications at any time.

8. CHILDREN’S PRIVACY

Our hotel services are intended for individuals aged 18 and above. We do not knowingly collect data from minors without appropriate guardian consent.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date.

10. CONTACT US

If you have any questions or concerns about this Privacy Policy or your personal information:

Hotel Nirvana Mussoorie
Mussoorie Road Near Bhatta Falls, Village Bhatta, Mussoorie, Uttarakhand 248122
📧 Email: cktsaahil@gmail.com
📞 Phone: +919520214375