Terms & Conditions

1. Introduction

Welcome to Hotel Nirvana Mussoorie
We are committed to protecting your privacy and ensuring your trust when you stay with us or interact with us. This Privacy Policy outlines how we collect, use, and safeguard your personal information, applicable to all guests and inquiries related to hotel services offered at Hotel Nirvana Mussoorie.

1. Booking & Payment

All reservations are confirmed only after advance payment. The hotel accepts UPI, cards, and net banking. Room tariffs are subject to applicable taxes.

2. Check-In / Check-Out

Check-in time is 3:00 PM and check-out is 11:00 AM. Early check-in or late check-out is subject to availability and additional charges.

3. ID Requirement

All guests must present valid government-issued photo ID (Aadhar, Passport, Driving License) at check-in.

4. Cancellation Policy

Cancellations and refunds are subject to the Refund & Cancellation Policy outlined separately. No-shows are non-refundable.

5. No Smoking & No Pets

Smoking is strictly prohibited inside rooms and indoor areas. Pets are not allowed unless prior permission is given.

6. Guest Conduct

Guests are expected to behave respectfully and responsibly. The hotel reserves the right to evict anyone causing disturbance or damage without a refund.

7. Loss or Damage

Guests are responsible for any damage to hotel property. The hotel is not liable for the loss of valuables not secured in the room’s safe.

8. Right to Admission

Hotel Nirvana Mussoorie reserves the right to refuse service or cancel a reservation if a guest is found violating hotel policies.